Contact us by email to: info@fancyapple.com to inquire about rescheduling/cancellation. No-shows will be charged the full price.
Customers will receive a full refund with at least 24 hours notice of cancellation.
Customers will be able to reschedule or receive a store credit with at least 4 hours notice or receive 50% refund.
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
All tours must be pre-paid except otherwise stated. We accept Visa, Mastercard, American Express, Discover cards. Payment will be listed as “Fancy Apple” on the credit card statement.
After payment, Fancy Apple will send a confirmation / voucher by e-mail. This voucher may be printed or shown on mobile device, as a proof of purchase.