Frequently asked questions

Safety is our highest priority. We are taking all the precautions and closely following government guidelines. Here is what we do:

• All the bikes are sanitized and cleaned daily
• Our team wear masks and other protective gear
• We practice 6 feet social distancing in our stores
• No one without a mask is allowed to enter
• We have a limited number of people in the stores at one time

Online booking is required to guarantee the service and best deal. It saves you money and time at check out.

Yes, Definitely! We are very flexible with the reservations and we can always reschedule the tour due to bad weather. You can also cancel the tour and receive a 100% refund, as long as you inform us at least 24hrs in advance.

Sure, you can Pick-Up and Drop-Off at any of our locations. There is a $4.99/bike convenience fee. Note, Electric Bikes are not eligible for a Drop-Off at another location.

A valid USA or foreign ID, and credit card.

Yes, we do, and free of charge.

Yes, we do offer discounts to groups 15+, please contact us for more information.

A pedicab (rickshaw) can fit up to 3 people (including Children). If you need two or more pedicabs, we make sure that they stay close together (often side by side) during the entire tour, so that your group stays together.

There are only two ways to see the entire park – The long pedicab tour and the bike tour

It usually takes around 7 days for all refunds to be processed.